Frequently Asked Questions

Common user questions and answered below;

Frequently asked questions

Of course it is! We encourage you to sign up and join the community!
After signing up, you should be receiving the account activation e-mail within minutes.
If you not receive any e-mail after requesting your account info you can try requesting it again on the Forgot pass page, but in 99% of the cases your ISP, your company and their spam filters or policies are to blame. We absolutely do not recommend signing up from ISP like AOL or Verizon for example. If you are not getting our e-mails please contact your ISP or the IT department at your company to fix the issue and have your account info sent again, or if it is not possible, contact us.
You can retrieve your username and password by typing your e-mail address on the Forgot pass page. After submitting the form you should receive your account information shortly. Please take a close look and try again. Make sure you have cookies enabled and your firewall settings are OK. If you don\\\\\\\\\\\\\\\'t receive your account information, please contact us. You\\\\\\\\\\\\\\\'ll probably need to change your e-mail address.
Unfortunately you can not change your username. You can change your password at My account / Profile. Type the same new pass twice and it will be changed.